Are you passionate about customer service and technology, and have already had your first hands-on experience in both? Maybe our Customer Service position is for you!

By providing reliable and agile technical support to Spacecom customers, including Tier-1 requests/issues via phone, e-mail, and CRM/internal ticketing system, you will be responsible for monitoring satellite networks and maintaining a high level of service.

• Monitoring, managing, and ensuring uninterrupted and continuous services and operations for our clients using advanced and unique tools, procedures, and processes.
• Communication between the engineering and customer service teams, CSM and content management.
• Keep track of customer interactions, process customer accounts, and file documents.
• Continual improvement of customer processes through internal coordination, analysis, and reporting.
• Establish and maintain close and service-oriented relationships with our global customers.
• Provide remote assistance to customers with satellite link and network problems, identify the problem, and assist in resolving it.